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Frequently Asked Questions
What are your shipping options and delivery times?â–¼
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international delivery times vary by destination and selected service.
What is your return policy for Marcella NYC items?â–¼
We accept returns of unworn, unwashed items with tags attached within 30 days of delivery. Simply use our online portal to generate a prepaid return shipping label.
Which payment methods do you accept at checkout?â–¼
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For your convenience, we also offer flexible buy-now-pay-later options through our partnership with Klarna.
How do you ensure the quality of your garments?â–¼
Every Marcella NYC piece is handcrafted in Europe using premium, sustainable fabrics. We conduct rigorous quality checks to ensure your clothing maintains its shape, color, and integrity.
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