Returns & Exchanges
At Marcella NYC, we want you to love your minimalist essentials; if you are not completely satisfied, we offer 30-day returns and exchanges on all unworn, unwashed items in their original packaging.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Select your preferred return method to generate a prepaid shipping label and a return packing slip to include inside your package.
Pack and Ship
Securely pack your items with original tags attached and drop off the package at any authorized carrier location within 7 days of starting the request.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing