Frequently Asked Questions
Everything you need to know about your Marcella NYC experience.
What is the Marcella NYC design philosophy?
We specialize in 'minimalism with an edge.' Each piece is designed in New York and handcrafted in Europe using high-quality, sustainable fabrics to ensure a sophisticated look that lasts.
How long does shipping take?
Most orders are processed within 1-2 business days. Domestic shipping within the US typically takes 3-5 business days, while international shipping varies by location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide and 'Find My Fit' tool. Since our designs often feature architectural silhouettes, we recommend checking specific garment measurements for the best fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific destination.
Are your production practices ethical?
Absolutely. We pride ourselves on ethical production. Our garments are made in our own European production facilities where we ensure fair wages, safe working conditions, and a focus on social impact.